Privacy Policy
Last updated: September 15, 2026
NannyFlow is a platform used by nanny and pet care agencies to run their business. Families, caregivers, and agency staff use it on the web and through the NannyFlow mobile app. This policy explains what NannyFlow collects, how it is used, and the choices you have. Each agency on NannyFlow also publishes its own privacy page for the details specific to that agency.
Who is responsible for your data
The agency you work with decides why and how your information is used. NannyFlow processes that information on the agency's behalf to provide the service, and is directly responsible for the account and security data described below.
What we collect
Account and contact details — name, email address, phone number, password (stored only as a secure hash), and your role with the agency.
Family profiles — home address, children and pets in your care, care instructions, allergies or notes you choose to add, and emergency contacts.
Caregiver profiles and applications — work history, certifications, documents you upload (such as identification or CPR cards), availability, and interview answers.
Bookings and activity — booking requests, schedules, check-in and check-out times, care notes, reviews, messages sent through the platform, and notifications.
Payments — membership and booking fees are processed by Stripe. NannyFlow stores the payment status, amounts, and the last four digits of a card; full card numbers never reach our servers.
Photos and files — profile photos, screenshots attached to support requests, and documents you upload.
Device and usage data — app version, device type, crash and error logs, and the time of sign-in, used to keep the service secure and working.
How we use it
Only to operate the service: matching families with caregivers, scheduling and confirming bookings, processing payments, sending booking and schedule notifications, answering support requests, preventing fraud and abuse, and meeting legal obligations. Child and pet details are shared only with caregivers confirmed for your bookings and with your agency's staff.
Some features use artificial-intelligence models to suggest matches, summarize applications, or answer questions. Information sent to those models is used to generate the response and is not used to train them.
What we never do
We never sell your personal information. We do not use it for advertising, and the NannyFlow app contains no advertising or tracking SDKs. We do not share your family's details with anyone outside your agency and the caregivers you book, except service providers that process data for us — hosting, email delivery, payments (Stripe), and AI providers — or where the law requires it.
How long we keep it
Your information is kept for as long as your account is active with your agency, and afterwards only as long as needed for legal, accounting, or dispute purposes.
Your choices
You can update your profile at any time from the app or the web dashboard. You can request a copy of your data, or ask us to close your account and delete your data, by emailing hello@autoscreen.ai — we will confirm within 30 days. Deleting your account removes your profile and personal details; records an agency must keep by law (such as payment records) are retained in anonymized form.
Children
NannyFlow accounts are for adults. Information about children is provided by their parents or guardians as part of a family profile and is used only to arrange care.
Security
Data is encrypted in transit, passwords are hashed, access is limited by role, and every administrative action is logged.
Changes
We will post any changes here and update the date at the top. Significant changes will also be announced in the app or by email.
Contact
Questions about privacy: hello@autoscreen.ai.